The Solution
The turning point for ForenSys came with our all-in-one GPS tracking system and our Connected Dashcams. It offered them a seamless, user-friendly interface that allowed their team to view the real-time location of every vehicle on the road.
Our system comes with different powerful tools such as the vehicle inspection and service reminder tool. This eliminated the manual work they were doing before. No more handwritten notes or morning calls to check mileage. Everything was automated, saving time and reducing human error.
“It really made a difference, we had to pay someone to do this manually, check mileage, schedule vehicle service. All that manual paperwork was automated in the Axxon platform. It feels like a heavy weight was lifted,” said Mr. Isenia, Data & Quality Supervisor
ForenSys equipped their agents with iPads and internet connectivity, integrating our driver app directly into their workflow. This allowed agents to complete inspections digitally and on the go.
The inspection was customized to ensure all necessary equipment was accounted for in each vehicle. If something was missing, management now had clear, accessible records to hold agents accountable. All without digging through notebooks.
With their upgrade from basic Dashcams to our Connected Dashcams came the peace of mind they were looking for.
They can now record not only the statements of those involved in an accident but also in-cabin and external footage in the event of vehicle damage.
“Now anything said during the documentation process is recorded, if a customer tried to change their statement at the insurance company later on, we can offer them proof of what was documented,”
said Mr. Isenia, Data & Quality Supervisor.
Our Connected Dashcams provided real-time notifications, and since they were hard to tamper with, drivers could no longer disconnect them unnoticed. Even if they did, management would be instantly notified.
“We’ve set up important notifications to be sent through email. If there is an incident or if the connected dashcam gets disconnected, both Mr. Isenia and I will receive this by email,”
said Mr. Elizabeth, ICT support.
Additionally, our connected dashcams continue recording for an hour after disconnection, giving them the extra layer of security they need.
The days of corrupted SD cards were over. All footage was automatically uploaded to a secure cloud, making it easily accessible anytime.
“One of our agents was recently involved in a vehicle accident, and when that happened I immediately got the recording in my email and could open the footage right away. By the time we arrived at the scene, we already knew what had happened,”
said Mr. Elizabeth, ICT support.
